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from the TS department...
Moving RSLogix license
Software, including programming, OS issues, etc. topic
Posted by Kiom on 15 March, 2008 - 4:22 pm
I have the activation for RS Logix in my laptop. however, i need to move it back to floppy disk because i want to format my PC. and i lost the original Floppy. and I couldn't move it to another floppy. Is this possible


Posted by kevin on 16 March, 2008 - 4:01 pm
I have moved my activation to a thumb drive. It worked perfect. never tried a floppy. hope this helps


Posted by Mike Lamond on 16 March, 2008 - 4:02 pm
Are you using EVmove32 to move the activation? If you want to move the activation to a floppy disk, it has to be the original master disk. However, you can also move the activation to another computer hard drive over the network. EVmove32 requires a drive letter, so you'll have to map the remote drive to a drive letter on your computer.

Mike


Posted by anonymous on 16 March, 2008 - 4:02 pm
You used to be able move to a mapped network drive, I also recall seeing something about moving to a usb style memory stick on the Rockwell knowledgebase. I never tried moving to a usb connected hdd, I assume this wouldn't be a problem.


Posted by billy on 16 March, 2008 - 4:03 pm
you can move to usb flash disk using evmovecf.exe. this file can be downloaded from ab.com


Posted by Bob Peterson on 16 March, 2008 - 4:03 pm
call AB. as long as you are legal, they can help you.


Posted by Dave Ferguson on 16 March, 2008 - 4:04 pm
You could connect to a network and move it to a network drive, format the drive and then move it back.

Dave


Posted by Trevor Ousey \(list\) on 16 March, 2008 - 9:27 pm
If you are connected to a network, or have a loopback connector, then share you A: drive (FDD) and then network map the shared FDD. It then just appears as a networked drive and EVMove will move it, and then when you go to move it back on it will work as a normal move from A:.


Posted by Phil Johnson on 18 March, 2008 - 12:36 am
I have moved Rockwell/Allen-Bradley licenses using evmove to USB hard drives, and mapped network drives. The USB hard drives do not register as "removable media" like flash drives do. For the flash drives, it sounds like you need to use a version of evmove that is made for flash drives.


Posted by sd on 30 April, 2008 - 12:44 am
My problem is that my notebook crashed and reformatted, therefore the license file was not moved/backed up. Now after reinstalling RSLogix, I have a message that "the copy protection license for the application could not be located. The error from the license server is: 2"

I have tried to consult with AB regarding this matter and they said that in order to retrieve my license key, I have to purchase a support contract (TechConnect). In my opinion this is not fair as the software belongs to me. Anyone faced this kind of problem before? Please help.

Thanks.


Posted by Roy Matson on 1 May, 2008 - 11:35 pm
We don't do enough AB projects to justify a service contract. I have found that talking to the local vendor can sometimes open the back door, they call Rockwell and patch you into the conversation. Once you get to talk to Rockwell support they seem very helpful.

Roy


Posted by Michael Batchelor on 3 May, 2008 - 2:57 am
Well, fair or not, that's probably just how it is. If you read the license carefully, the software does not belong to you, it belongs to them, and unless you pay the yearly bribe they don't have to help. You might be able to pay for a single incident, but I can't say for sure. It's been a while since I had to deal with them on an issue like this.

It also depends on how new your license files are. If you have the old style that uses the evmove facility then it's easier to recover than the new factorytalk licenses. Or maybe it's just that I'm more familiar with the old system.

Regardless, Rockwell is interested in getting that yearly support contract, and leaving you hanging out on a limb is one way to get it. Maybe someone else has more encouraging news, but that's my experience.

MB
--
Michael Batchelor
www.IndustrialInformatics.com

Industrial Informatics, Inc.
3281 Associate Dr.
N. Charleston, SC 29418

843-329-0342 x111 Voice
843-329-0343 FAX


Posted by Bob Peterson on 4 May, 2008 - 7:21 pm
You did not buy the software. You bought a license to use it. The terms of the license are very clear. If you want tech support after a certain period of time, or software updates, it costs money. They are very upfront about this. If you chose not to purcahse the support contract, you are not eligible for software updates or tech support.


Posted by Luis F, V, Gomes on 27 August, 2009 - 5:24 pm
Hello,

Hope it's not too late...
We had the same problem 4 times (we have several licenses or RSLogix 500 installed) and had no problems sending email to RA support informing serial number, product key and dongle flex-id number. They sent us the replacing license files in less then 24 hours.

We have no support contract.

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