Control.com - Nerds in Control

Honeywell as I explained in the summary wants to remotely monitor our Experion system so that they can issue patches and definitions we need which we shall then install. The only thing is that we already have life cycle management contract (LCM) and as well as a Software Enhancement Support Program (SESP). Currently Honeywell engineers already provide us with patches and the anti-virus on the HW machines was provided by them.

So I'm wondering if we are being duped into paying another sum of money for some services which we should already be entitled too. Apart from those services they also want to remotely monitor the performance of the servers but if they do detect a problem and an alert is raised, they have told us that we will be billed for them coming to site to fix it.

Does anyone have one of these remote monitoring contracts for their site? And if anyone can offer any info please do (including HW ppl who may be reading).